Top Gear Top Tip: When I assigned myself the API Developer role, it wiped out my CCW API access. Once you’re in that portal, you need to make sure that any user that needs API access is assigned the API Developer role. At that point, you can then assign API access to those in need, but be aware that as the DA, all requests need to come through you unless you add additional admins.
#CISCO COMMERCE WORKSPACE SERIAL#
January 2021 Update: This seems to be the biggest pain point if you want serial number/device coverage info. To get API access, you need to provision your account at, or if you already have an account, you need to get your Delegated Administrator to set you up with API access in the portal. To get access to the Support APIs, you need to either be a Cisco Partner Support Service (PSS) customer - which is a Cisco partner that runs its own NOC where they take the first line calls for SMARTnet, or have ANY Cisco SMARTnet Total Care (SNT, SNTP, etc) contract. Support APIs ( ) allow you to access bug information, support cases, end of sale, product information (including serial numbers) and RMA information, all through APIs. This seems to be the central repository for all things CCW and CCW-R, but it doesn’t have anything to do with looking up serial numbers.Ĭisco publishes Service and Support APIs.
You have to search for it in the list of 233 APIs. The support email address is API to request access to is ccwrenewalsquote. Moving on to CCW-R, that API is handled out of a different API Console (). It appears that the APIs that are used with CCW (specifically Estimate and Quoting) and all contained here. Before you get access, you have to demonstrate that you can do this. You need to be able to authenticate to the OAUTH2 endpoint with your credentials and then it’ll echo whatever you send to it back to you. To request access to the Commerce APIs (including CCW Catalog, Quote, Estimate), you need to email with an email form.Īs another side note, there’s an application called Hello. Click through until you see the Request Access button, and an email form will pop up. Let’s say you want to leverage the CCW Catalog.
#CISCO COMMERCE WORKSPACE OFFLINE#
I don’t know where to get URLs for the UAT environment.īased on what I’ve read, Cisco takes the POE environments offline every quarter for a couple of weeks, so as of writing this, the POE environment is offline. CCW Catalog is the production/real-time, POE stands for Partner Onboarding Environment - a testbed, and UAT is (I’m assuming) User Acceptance Testing. There are three environments for the same catalog.
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